It is often said that we are judged by our appearance. So, to pretend to be professionals, to be seen as people in the right place, we put on formal dress. It’s not hard to know that This principle also applies when customers call our company. Then we are also judged on the basis of what we say, and only then is what we say.
Sometimes minor pronunciation errors can make a professional message negativey. According to the “How they hear you, how they write you” principle, it is necessary to implement solutions – such as professional phone announcement– which will allow you to make a good impression on potential clients.
Bet on recording a professional speaker
Undoubtedly, the volume of voice and pronunciation, as well as emphasis, are very important, but not all of us are speakers. Therefore, to make a good first impression on the customer definitely better bet on a professional tutor. That’s how you get it. It should be noted that the way we speak is very important because it directly affects their reception.
The voice can’t be squeaky, there can’t be speech defects. A potential customer must feel that the company wants to solve his problem or his opinions. The “customer is important to us” password passed verbally makes the customer’s feelings positive and if he compares the services of the companies and all offers are similar, then choose the one who made the best impression on him in terms of customer approach.
Recording a professional speaker against appearances is not a service of the road and should be chosen by both entrepreneurs who are just starting in a competitive industry and companies that are planning to reorganise widely.
Choice of the speaker
You can opt for a male or female teacher and, contrary to appearances, this choice is often of great importance. It is worth noting here that The gender of the teacher should be selected from potential audiences, but also from the industry in which it works. For example, a woman’s magazine editor should have a female speaker who is compatible with the company’s profile. In turn, the construction or repair company should have a male teacher, as in such profiles men are considered better professionals and are also the majority of employees of the industry.
Although this sounds stereotypical, men in many industries are considered better professionals, which unfortunately is a form of discrimination against women. Here we can set a good example. If the client wants to ask about potential engine repair, he prefers to talk to a man rather than a woman because he considers that he knows better about his work.
A professional speaker of telephone announcements is a much better choice than recording a voice notification or artificially generated voice. You can also record answers to frequently asked questions. This allows you to save time and devote it to direct customer service. It is also important to draw up an appropriate route for internal connections. Such modern solutions are very functional and allow you to quickly redirect conversations.
