Professional customer welcome to the automated telephone control panel is very important for the image of the whole company. Therefore, it is worth making sure that it contains the necessary information.
The call sign must have
Welcome caller and name the companyThe one he connected to. Depending on the type of business, we can say hello formally or in coolness, such as “Good morning, this is ABC,” “Hi! This is ABC – the best toys for children”.
Then inform the client of possible connection options: Ask for waiting or indicate which number to press on your phone to connect to the support that will help you with the caller. If you record calls with your customers, remember to inform them before making a call to your employee! Informing callers is required legally.
Don’t you have an idea for your phone announcement? Use the ready-made greeting texts!
Nagrania powitań telefonicznych
Nazywam się Karol Szałapski i jestem lektorem nagrywającym swój głos do zapowiedzi i powitań telefonicznych.
Chętnie przywitam dzwoniących do Twojej firmy klientów!
Examples of phone greetings in my voice
Przykładowa zapowiedź
Examples of telephone announcements
Example of the standard, basic text of the telephone welcome:
Hello, welcome to our company.
If you have a problem accessing our services – select 1.
To connect to Customer Service, choose 2.
To connect to Marketing – select 3.
To connect to the accounting department, select 4.Ladies and gentlemen. Please be advised that in order to ensure the quality of the call service are recorded. If you do not agree to record them, please stop the call and contact us personally in our office.
Another example of basic telephone announcement:
Good morning! Welcome to the company.Company name. Thank you for contacting our office. To improve your service, please select the subject of the conversation:
1 – Active offers
2 – Technical assistance
3 – Payments and debt collectionOr wait for the operator’s call.
If your company appreciates close contact with your customers, you can add something “human” to the welcome content:
Welcome to our company. We’re glad you called us.
If you want to know our offer – select 1,
If you need technical assistance when configuring the device – select 2,
If you’re calling about something else, wait for our employee to call.
In order to ensure the highest quality of call service can be recorded.
Remember that if You’re recording phone calls. with calling customers, you must inform them before you start recording.
Welcome! Here.Our company. If you are our client, choose 1.
In a moment you will be connected to our consultant. Please prepare a customer number so we can answer your questions more quickly. Please wait for the call.
Example of a telephone welcome video
Examples of announcements outside working hours
If your company’s hotline is open at certain times, it is worth preparing a text of a telephone announcement, which will be played at night and on days when there is no employee at the hotline.
Welcome! Here.Company name. We kindly inform you that our office is now closed. We are available from Monday to Friday from 7:00 to 19:00 and Saturday from 10:00 to 16:00.
You can also direct the caller to contact by electronic means:
Good morning! You have reached the company Name of the company. Our office is now closed. Please contact us by e-mail or by phone during the office hours of the hotline: Monday to Friday between 8:00 and 20:00. Bye!
